01Is vendor risk management included in every plan?
Yes. Vendor risk management is the complete CoalDark product. Every plan includes the vendor registry, assessment workflow, findings, review scheduling, reporting, and vendor response portal.
02What counts as an active vendor?
An active vendor is any third party currently in your registry and included in assessment, review, monitoring, or reporting workflows. Archived vendors do not count toward the limit.
03Can vendors complete questionnaires without a paid seat?
Yes. External vendor contacts use the dedicated response portal and never consume a team member seat.
04How does Partner pricing work?
Partner plans combine a home workspace with isolated client workspaces. Pricing follows the number of managed workspaces and active vendors, so small clients are not forced into the same capacity as large portfolios.
05Can we start small and move to Scale later?
Yes. Your vendor records, assessments, findings, and review history remain in place when the workspace changes plans.
06Is annual billing available?
Yes. Annual agreements include a 20% discount and are available for Core, Scale, and Partner programs.
07Is onboarding included?
Core and Scale include guided workspace setup and vendor import support. Partner rollout is scoped around client count, operating model, and branding needs.